FAQs

Absolutely! Join our mailing list to enjoy 15% off your first order and be the first to hear about new arrivals, special offers, and the latest Glaxias updates.

When you’re ready to complete your order, enter your discount code in the designated box at checkout or in the cart drawer and click “Apply.” Once the code is accepted, your updated order total will be shown automatically.

We stand behind the quality of our jewelry. If an item breaks due to a manufacturing or workmanship defect within 30 days of the original order date, please contact us and we’ll review the issue. If approved, we’ll provide a repair or replacement at no additional charge.

Our warranty does not cover damage caused by improper care, accidents, misuse, normal wear and tear, or the natural aging of materials over time.

If you experience an issue, please contact our support team with your order information and clear photos of the item. We’re happy to help.

Please review the eligibility requirements below before submitting a request.

Items Eligible for Return or Exchange:

Items must be unworn, in their original condition, and within 30 days from the date the order was placed.

Items Not Eligible for Return or Exchange:

Personalized items
Engraved items
Mystery items
Items outside the 30-day return window

For more details, please visit Return & Exchanges.

We offer free standard shipping on orders of $60 or more. For orders under $60, shipping rates vary depending on the shipping method and destination.

You can view all available shipping options and rates HERE.

We accept all major credit and debit cards, as well as PayPal, for a secure and convenient checkout experience.

Sales tax is collected on applicable orders based on your shipping destination and local tax requirements.

Please visit our Jewelry Size Chart for helpful sizing guidance on earrings, bracelets, necklaces, and rings, so you can choose the best fit for your child.

Please visit our Shipping Policy for details on available shipping methods, delivery options, and current shipping rates.

Orders are typically prepared and shipped within 1–4 business days after payment is confirmed, excluding weekends and holidays. Once your order has shipped, you’ll receive a Shipping Confirmation email with your tracking number so you can follow your package and view the latest delivery updates.

Please visit our Shipping Policy for details on available shipping methods, delivery options, and current shipping rates.

Tracking your order is easy. You can check the latest shipping status anytime by visiting Order Tracking page.

Once your order has shipped, we’ll also send you a Shipping Confirmation email with your tracking number and shipment details.

Absolutely! We ship to customers around the world. Simply select your country or region at checkout to view the available shipping options for your destination

We offer Priority Shipping to most countries and regions, which is typically 4–6 days faster than Standard Shipping. For estimated delivery times, availability, and shipping rates, please visit our Shipping Policy.

No signature is required for most deliveries. Your package can typically be delivered without someone being present to sign for it.

Please contact us within 6 hours of placing your order so we can try to update the shipping address before your order enters processing. You can reach us through our Contact Us form or by emailing service@glaxias.com.

Because most Glaxias pieces are personalized and made to order, production typically takes 1–4 business days before shipment. Once your order leaves our facility, delivery time will depend on your destination and selected shipping method.

Please visit our Shipping Policy for estimated delivery times and additional shipping information.

You can view your previous orders, check tracking information, and see the latest order status by logging in to your Glaxias account. Simply sign in to your account HERE to view your order details.

You can reach us through our Contact Us form HERE or email us anytime at service@glaxias.com.

All transactions are securely encrypted to help protect your personal and payment information. Credit card details are not stored in our systems.

Yes! We offer engraving on many of our jewelry designs. You can explore our full collection of engravable jewelry for kids to find a piece you can personalize with a name, date, initials, or special message.

Safety is our top priority at Glaxias. Our jewelry is carefully made and tested to meet applicable limits for lead, nickel, cadmium, and other regulated substances.

We use child-conscious materials and maintain strict quality and safety testing. Our children’s jewelry complies with applicable requirements of ASTM F2923-20, the Standard Specification for Consumer Product Safety for Children’s Jewelry.

For more details, please visit our Jewelry Safety page.

Please visit our Jewelry Care page for simple tips on cleaning, storing, and protecting your jewelry so it stays looking its best.

You can reach us through our Contact Us form HERE or email us anytime at service@glaxias.com.

If you receive a damaged, defective, or incorrect item, please contact us HERE or email service@glaxias.com before sending anything back.

Please include your order details and clear photos of the issue. Our customer service team will review your request and provide the appropriate solution, such as a replacement or refund.

Please contact us through our Contact Us form HERE or email us at service@glaxias.com to request a return or exchange. Our customer service team will review your request and guide you through the next steps.

Please contact us within 6 hours of placing your order so we can try to update the shipping address before your order enters processing. You can reach us through our Contact Us form or by emailing service@glaxias.com.

Because most Glaxias pieces are personalized and made to order, production typically takes 1–4 business days before shipment. Once your order leaves our facility, delivery time will depend on your destination and selected shipping method.

Please visit our Shipping Policy for estimated delivery times and additional shipping information.