Widerrufsrecht

Your purchase is protected at Glaxias. We offer a simple 30-day return policy on eligible items, starting from the date your order is placed. If you're not completely satisfied with your purchase, we'll be happy to help with your refund.

Return & Exchange Guidelines

ITEMS ELIGIBLE FOR EXCHANGE OR RETURN: Items must be unworn and in their original condition and returned within 30 days from the date the order was placed.
ITEMS NOT ELIGIBLE FOR EXCHANGE OR RETURN: Personalized items, engraved items, mystery items, and items outside the 30-day return window are not eligible for return or exchange.

Cancel or Modify Orders

Please contact our support team within 6 hours of placing your order if you need to cancel your order, change an item, or update any order information.

NOTE:

After this 6-hour window, cancellation or modification requests can no longer be accepted, and your order will proceed as scheduled.

Please note that design changes may delay your order, as additional time is required to update the design and place the order back into the production queue.

Damaged Products

Because all Glaxias products are made to order, we generally do not accept returns or exchanges. However, we may offer a free replacement or refund if your request meets one of the following criteria:

• Significantly different from the approved preview
  
• Damaged during production or shipping
  
• Incorrect item received
  
• Missing item

NOTE: 
Please note that colors and sizes may appear slightly different due to variations in screen settings, lighting, and photography. Minor differences of this nature are not considered defects and are not eligible for a refund or replacement.

We also generally do not offer refunds or replacements for issues caused by customer error, including:

• Incorrect selections, such as size, design, color, personalization, or other options. Please review all order details carefully before completing your purchase.
• Improper care or damage after use, including damage caused by misuse, accidents, or failure to follow jewelry care instructions.

Processing Time of Refunds

Once you receive refund confirmation from our support team, please allow approximately 5–10 business days for your refund to be processed. After the refund is issued, additional time may be required for the funds to appear in your account, depending on your payment method and financial institution.

If you haven’t received your refund yet, please first check your bank account again. You may also want to contact your credit card company or payment provider, as refunds can take additional time to be officially posted.
If needed, contact your bank as well, since processing times may take up to 5 business days after the refund has been issued.
If you’ve completed these steps and still haven’t received your refund, please contact us at service@glaxias.com and our support team will be happy to assist you.

Note: Please do not return any item without prior approval from our support team. If you would like to request a return, replacement, or refund, please contact us at service@glaxias.com or through our Contact Us page.

Because our products are customized and fulfilled by different manufacturing partners, unauthorized returns may not be accepted. Personalized items returned directly to our facilities may be donated to a local charity or responsibly disposed of, depending on their condition and local requirements.