Versand
When you place an order, your item is made especially for you to ensure the best possible quality. Below, you'll find the countries and regions we currently ship to, along with estimated delivery times and shipping fees.
Please review your order carefully before placing it. If you need to cancel or modify your order, please contact us within 6 hours of placing it. Once your order has entered production or been shipped, we may no longer be able to accept cancellation or modification requests. For more details, please visit our Returns & Exchanges page.
To estimate when your order will arrive, please refer to the timeframes below:
- Production Time: Customized products typically require 1–4 business days to be prepared before shipment.
- Shipping Time: The time from when your package is handed over to the carrier until it is delivered to your address.
- Shipping Fees: Orders of $65 or more qualify for free shipping, while orders under $65 are charged a flat $8 shipping fee. For faster delivery, you can choose Priority Shipping for $12 at checkout.
Note: During peak seasons, delivery may take longer than the estimated timeframe. We appreciate your patience and understanding if your package experiences a slight delay.
Estimated Arrival Time (Business Days)
| Country/Area | Free Shipping/Standard Shipping | Priority Shipping |
|---|---|---|
| United States | 10-14 days | 6-10 days |
| Canada | 10-14 days | 6-10 days |
| Australia | 12-14 days | 7-10 days |
| United Kingdom | 12-14 days | 7-10 days |
| EU | 10-14 days | 8-12 days |
| Others | 11-15 days | - |
Additional Notes
- Estimated Arrival Time = Production Time + Shipping Time
- Because our products are made to order, each item will be shipped as soon as it is completed. If your order contains multiple items, they may be shipped separately to help you receive each finished piece as quickly as possible. Any additional shipping costs for split shipments will be covered by Glaxias.
- Once your order has shipped, you’ll receive an email with your tracking information.
Incorrect Address
Please make sure your shipping address is complete and correct before placing your order. Glaxias is not responsible for packages delivered to an incorrect address provided at checkout.
Orders can only be canceled or modified within 6 hours of being placed. For more information, please review our Returns & Exchanges Policy.
If you request a carrier to forward, redirect, or change the delivery address after your package has left our facility, Glaxias is not responsible for any resulting loss, theft, delay, or damage.
Order Tracking
After placing your order, you’ll receive an Order Confirmation email with your order details. Once your order ships, we’ll send you a Shipping Confirmation email with your tracking number, carrier information, and shipment status.
Please note that tracking information may take some time to update after your package has been shipped. If you don’t see any tracking activity right away, please allow a little time for the carrier’s system to refresh.
If you have any questions about your shipment, please contact us at service@glaxias.com or through our Contact Us page.