General Frequently asked questions
How Can I Get in Touch With You?
You can reach us through our Contact Us form HERE or email us anytime at service@glaxias.com.
What Should I Do If I Receive a Damaged, Defective, or Incorrect Item?
If you receive a damaged, defective, or incorrect item, please contact us HERE or email service@glaxias.com before sending anything back.
Please include your order details and clear photos of the issue. Our customer service team will review your request and provide the appropriate solution, such as a replacement or refund.
How Can I Request a Return or Exchange?
Please contact us through our Contact Us form HERE or email us at service@glaxias.com to request a return or exchange. Our customer service team will review your request and guide you through the next steps.
Can I Change My Shipping Address After Placing an Order?
Please contact us within 6 hours of placing your order so we can try to update the shipping address before your order enters processing. You can reach us through our Contact Us form or by emailing service@glaxias.com.
Why Hasn’t My Order Arrived Yet?
Because most Glaxias pieces are personalized and made to order, production typically takes 1–4 business days before shipment. Once your order leaves our facility, delivery time will depend on your destination and selected shipping method.
Please visit our Shipping Policy for estimated delivery times and additional shipping information.
